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How do I initiate an RMA?

5/15/2011

After an order has been placed, a customer (referred to as “you” in these instructions) can login into their account and initiate a RMA at any time. Once the RMA has been sent in, customer service department (the merchant), will be sent an email notification. We (the merchant) will respond within 24-72 hours. 

To start the RMA process: 

You will login to your account on your website in the ‘My Account’ section. 

In the Track Your Recent Orders section, you will click on the View Details link for the order you would like to initiate the RMA for.  

Once in the order, you will click on the Add New RMA button.  

You will choose the number of items you want to return in the Order Items section.  

In the Order Return Options section, you will choose the Reason and Method for the return.  

Finally, you can add comments in the Comments section. This is optional however it may save time in processing your request. Once done, click Save RMA and an email will be sent to both you and the customer service department.