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I received a package. Upon examination I found a broken product. Should I place a claim with the carrier or return it to HNG Wholesale?

6/25/2016 by HNG Admin Sammi
You must contact us within 30 days. All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your or

My order has been lost. I need it now. Can't you just send a duplicate?

6/25/2016 by HNG Admin Sammi
UPS, Parcel Post, and other shipping vendors will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates

What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?

6/25/2016 by HNG Admin Sammi
Please notify HNG Wholesale immediately so we can close our files without continuing unnecessary expenses for HNG Wholesale and the carrier.